American Health Data Services

Support

Welcome to American Health Data Services (AHDS') Customer Service. Choose from the options below according to the area you need assistance.

  • How do I back up my email certificate?
    1. Start Internet Explorer, select Tools, Internet Options, Content, Certificates.
    2. On the Personal Certificates tab, click on the certificate to export and Select Export.
    3. Then follow the Export wizard.
    4. When requested, select 'Yes, export the private key', and 'Include all certificates in the certification path, if possible'.
    5. Type a password which you can remember later.
    6. Then select the save location and give the file a name, but leave the 'Type' as 'Personal Information Exchange (*.pfx)'.
    7. Once finished the file and associated private key is saved as a pfx file.

  • How do I install / import my certificate again if I have saved it as a Personal Information Exchange (*.pfx)?
    1. Copy the pfx file to the machine it is to be installed and then double-click that file.
    2. Follow the wizard and provide the password when requested.
    3. Let the wizard automatically select the locations for the files to be imported to.